Company Policies and Procedures

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• Assembled - Means that the cabinets will come fully assembled and ready to install 
• RTA - Means that the cabinets are not assembled, but “Ready to Assemble.” All cabinet orders are shipped RTA unless the customer has received written notice on their invoice otherwise. 
• The Company - US Cabinets and Design 
• The Customer - Person seeking to purchase Materials/installation from US Cabinets and Design 
• US Cabinets and Design may be referred to as “US Cabinets” in the Policies and Procedures 

US Cabinets and Design will furnish customers with an estimate to describe all the work to be completed that is also attached to the Client Order Agreement.

If it is not stated in the estimate and/or Client Order Agreement, then it is not included in the contract. Many thoughts and ideas are discussed during the sales process, but not all of them are agreed upon; therefore, it is up to the customer to thoroughly review the estimate & design to ensure that everything agreed upon is included in the contract.

Once again, if it is not stated in the estimate or Client Order Agreement, then it is not included in this contract.

A written schedule will not be a part of this sales contract & agreement. Time is of the essence in the performance of all obligations of this agreement, and US Cabinets and Design agrees to perform/deliver the work/materials in a timely manner.

It is of the highest priority for US Cabinets and Design to complete the project in the fewest amount of days as possible, as delays in progress are unfavorable to BOTH the customer and US Cabinets and Design. The customer will be notified of an estimated timeline to complete their project, based on past history of similar projects.

US Cabinets and Design will do everything in their power to complete the project as quickly as possible. US Cabinets and Design will be in communication with the customer, via text or the Customer Portal, giving frequent updates of the progress and/or changes in the schedule.

The customer acknowledges that unpredictable events outside of US Cabinets and Design’s control may happen during the course of the project (change orders, sickness, weather delays, material backorders, materials damaged in transit, warranty items, etc.).

US Cabinets and Design is in NO WAY liable to refund any money to the customer based upon:

• The duration of the project schedule 
• The number of unexpected events and problems 

A delay in the order such as a warranty does not grant the customer permission to withhold payment.

If a customer withholds payment, US Cabinets and Design may, at their discretion, submit the customer’s defaulted account to a collections agency.

US Cabinets and Design will let the customer know of any changes to the payment schedule.

Customers agree to pay for 100% of cabinets prior to ordering any/all materials for their project.

Customer agrees to pay:

• 50% deposit before scheduling 
• Remaining amount after completion 

Payment methods:

• Paid to installer 
• Check to US Cabinets and Design 
• Electronic invoice before installer leaves 

The final payment may be adjusted if additional work was needed (approved via signed change order).

• Before start → 25% scheduling fee 
• Within 24 hours → Full amount due 

• Scheduled after manufacturer acknowledgment 
• Dates may change due to: 
  • Delivery delays 
  • Missing/damaged items 
  • Sickness, holidays, etc. 

Once all materials are ready → new install date given

• Lockbox recommended if customer not present 
• Trip fee applies if site not ready 
• Customer must review installation before installer leaves 

Once installer leaves:

• Job is considered complete 
• Additional visits = extra fees 

If customer requests reuse of existing items:

• Company will try best not to damage 
• No liability for damage or consequences 

• Backsplash demo may damage drywall → customer responsible 
• Tile flooring → 24–48 hours dry time 
• Vinyl plank → 3 days acclimation 

• Warranty claims may be rejected if installed/assembled incorrectly 
• Do NOT install damaged items 
• Photos required in original packaging 

US Cabinets and Design is not responsible for:

• Customer-installed damage 
• Contractor-installed damage 

Support:

• Phone assistance: $50/hour (1-hour minimum) 

Payment Terms:

• 75% upfront before template 
• Remaining after template, before fabrication 

• Fabrication orders cannot be canceled 
• Cancellation fee: up to 30% 
• Template fee is non-refundable 

Quotes valid for 15 days only

• 100% payment required before ordering materials 

• 50% deposit required 
• Remaining after completion 

Cancellation:

• Before → 25% fee 
• Within 24 hours → full amount 

• 100% payment before ordering 
• Installation follows same deposit structure 

• Cash 
• Check / ACH 
• PayPal 
• Credit Card (+3% fee / +3.5% phone payment) 

• Due within 24 hours 
• After 7 days → $50 per $1000 
• Minimum $50 

Increases:

• +$25 every 7 days 

• Sales tax depends on state 
• Customer may need to file use tax 

• NSF / Chargeback → $35 
• Re-delivery → varies by carrier 
• Storage → $25/day per pallet 

Customer may cancel before Layout Approval

Possible charges:

• Restocking fee (up to 35%) 
• Design fee ($300) 
• Measurement fee ($150) 
• Shipping fees 

• Cancel anytime before assembly 
• No cancellation after assembly begins 

• Cancel before processing → no charge 
• After processing → 35% fee 

• Request within 3 business days 
• 35% restocking fee 
• Must be unopened 

Shipping not refundable

• Up to 3 weeks processing 
• Must be original packaging 

• Customer must review & approve design 
• After approval → customer responsible for errors 

Changes require:

• Signed Change Order 
• Additional charges 

• Must be written & signed 
• May increase project duration 

• Not guaranteed 
• Controlled by freight carriers 

Customer must:

• Inspect items immediately 
• Report damage within 24 hours 
• Provide photos 

• Must check items before leaving warehouse 
• No responsibility after pickup 

• Based on manufacturer policy 
• Up to 1 year labor warranty 

• Curbside only 
• Customer responsible for unloading 

• Use soft cloth + mild detergent 
• Avoid harsh chemicals 

• Steel wool 
• Wet cloths left on surface 
• Heat/moisture exposure 

• 3D designs are for reference only 
• Color and appearance not guaranteed 

• Expands/contracts with humidity 
• Recommended humidity: 40%–50% 

• Joint lines may appear → normal 
• Not considered defect 

• Natural variation in color 
• Minor lines may appear 

Customer must:

• Handle plumbing/electrical (if not contracted) 
• Prepare site before installation 
• Obtain permits 

• Remove appliances 
• Ensure level walls/floors 
• Ensure materials are accessible 

• Additional fees apply for: 
  • Unprepared site 
  • Uneven walls/floors 
  • Extra labor 

Final payment is due:

• At completion 
• Before installer leaves